When connected to a wireless speaker via Bluetooth the sound skips or breaks up while playing music or during a phone call. (2024)

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1. Check the following

Depending on the conditions, the sound may skip or break up. Check the following.

  • Use the device as far away from the following as possible.
    • Areas where wireless LAN access points are set up.
    • Nearby microwaves in use, TVs, radios, tuners, and other such devices.
  • Move the connected Bluetooth device closer to the speaker.
  • Issues may occur if there are walls, people, metal, or other objects that interrupt Bluetooth waves between the speaker and your smartphone or tablet.
  • Issues may occur if you are operating apps or accessing the settings screen on your smartphone or tablet. Stop Bluetooth playback when performing these operations.
  • When connected to a smartphone or tablet, restart this device before reconnecting to the speaker via the Bluetooth function.

If none of these apply, proceed to the next step.

2. Change the wireless playback quality of the speaker

Note: If you connect the speaker to a computer for phone call use, skip this step and go to 3. Check the connection status between the devices section.

Use the following method to change the wireless playback quality of the speaker to Priority on stable connection.
Note: The following method does not apply when using multiple speakers simultaneously (Speaker Add or Wireless Party Chain function, etc.).

  • SRS-XB20, SRS-XB21, SRS-XB22, SRS-XB30, SRS-XB31, SRS-XB32, SRS-XB40, SRS-XB41
  • SRS-XB23, SRS-XB33, SRS-XB43
  • GTK-XB60, GTK-XB90
  • SRS-XB12
  • SRS-XB13, SRS-XB100, SRS-XE200, SRS-XE300, SRS-XG300
  • SRS-XV500, SRS-XV800, SRS-XV900
  • ULT FIELD 1 (SRS-ULT10)
  • ULT FIELD 7 (SRS-ULT70), ULT TOWER 10 (SRS-ULT1000)
  • SRS-NB10
  • SRS-NS7
  • HT-AX7

3. Check the connection status between the devices

Check the connection status:

  • If the computer or smartphone is connected to a 2.4 GHz wireless LAN:
    • Try using a 5 GHz band wireless LAN connection instead
    • Try using a wired connection (For computer only)
    • Place the speaker and computer or smartphone closer to each other
  • If the computer or smartphone is connected to a 5 GHz wireless LAN:
    • Move to a place where the Wi-Fi signal strength is strong
    • Place the speaker and computer or smartphone closer to each other
  • If the computer is connected to a wired LAN:
    • Place the speaker and computer closer to each other
  • If the smartphone is connected to the line of the mobile phone operator:
    • Move the smartphone to a location where the mobile phone reception is good
    • Place the speaker and smartphone closer to each other

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When connected to a wireless speaker via Bluetooth the sound skips or breaks up while playing music or during a phone call. (2024)

FAQs

When connected to a wireless speaker via Bluetooth the sound skips or breaks up while playing music or during a phone call.? ›

Check the following: Remove any obstacles (body, metal, wall, etc.) between the mobile device and the audio device, or bring the devices closer together. Devices that use a 2.4 GHz frequency band, such as a microwave oven, a Bluetooth or digital cordless device, and the like, may interrupt communication.

Why does my Bluetooth speaker sound like it's skipping? ›

Bluetooth transmission is affected if too many applications are running at the same time on the connected device. Close applications that you are not using to avoid slowing down the Bluetooth transmission. The sound may skip if the music being played has a high bit rate.

Why does my music keep skipping on Bluetooth? ›

Several factors can interfere with the Bluetooth signal, including Wi-Fi networks, microwave ovens, walls, other Bluetooth devices, fluorescent lighting, and even cross-body interference. These external factors can weaken or disrupt the signal, causing the audio to cut out or skip.

Why does my Bluetooth audio keep breaking up? ›

The four primary causes are distance, interference, obstructions, or battery charge.

Why does my Bluetooth speaker keep stuttering? ›

The most common cause of Bluetooth audio stuttering is a bad signal. This can happen due to various reasons. The audio device (headphones, earphones, or speaker) may be too far away from the source, the signal is too weak, or the receiver's battery level is low and so it cannot receive the Bluetooth signal properly.

Why does my Bluetooth sound like a skipping CD? ›

The sound may skip or the playback speed may change if a device that generates electromagnetic radiation is nearby. Wireless LANs, microwave ovens, and other Bluetooth devices are some examples of devices that generate electromagnetic radiation.

What causes audio skipping? ›

If your drivers are outdated or corrupted, audio stuttering may occur. Incompatible audio settings: If your audio settings are not configured properly, you may experience audio stuttering. Faulty hardware: If your speakers or other audio hardware are damaged or malfunctioning, audio stuttering may occur.

How do I fix my Bluetooth audio from cutting out? ›

Here's what you need to do to fix each of the above issues.
  1. Ensure You Have a Reliable Battery and Charger. ...
  2. Maintain Your Headphones' Signal Range. ...
  3. Check To Ensure the Signal and Bluetooth Audio Profiles Match. ...
  4. Check for Cross-Body Interference. ...
  5. Metal and Reinforced Concrete Could Be Problematic Obstructions.
Jan 3, 2020

How do I fix my glitchy Bluetooth? ›

Step 1: Check Bluetooth basics
  1. Turn Bluetooth off and then on again. Learn how to turn Bluetooth on and off.
  2. Confirm that your devices are paired and connected. Learn how to pair and connect via Bluetooth.
  3. Restart your devices. Learn how to restart your Pixel phone or Nexus device.

What interferes with Bluetooth audio? ›

Move Bluetooth devices away from building materials that act as barriers. These include metal, concrete, plaster, and brick. Avoid placing Bluetooth gadgets near microwaves or fluorescent lights. These use the same frequency as Bluetooth devices and are therefore best avoided.

How to fix crackling bluetooth speakers? ›

To correct this, simply relocate the subwoofer, or wireless speakers away from the WI-FI system. You may need to try a few different locations to find one that works (depending on the environment). If location isn't the issue, or still doesn't solve the problem, we suggest factory resetting your sound bar.

How do I fix my Bluetooth speaker interference? ›

Change the position or location of the unit or connected device. If the connected device has a cover on it, take it off to improve the communication distance. If the connected device is in a bag or in a pocket, try moving the position of the device. Place the devices closer together to improve signal transmission.

How do I stop my speakers from stuttering? ›

How to Fix “Audio Stuttering Windows 10” – 7 Solutions
  1. Disable Audio Enhancements.
  2. Change Audio Format.
  3. Disable all input and output devices.
  4. Uninstall the Conflict Network Driver.
  5. Update Audio Driver.
  6. Reinstall Audio Driver.
  7. Troubleshoot the Playing Audio.
  8. Bottom Line.
Mar 11, 2024

Why is my Bluetooth speaker fluctuating? ›

The receiver and the BLUETOOTH device are too far apart. If there are obstructions between the receiver and your BLUETOOTH device, remove these or move the receiver and/or device avoid them.

How do I fix the sound on my Bluetooth speaker? ›

If your Bluetooth speaker is connected, but you can't hear any sound, there could be several reasons. First, ensure that the volume on both your device and the speaker is turned up. Additionally, check if the audio is muted or if the speaker is set to a different output source.

Why does my Bluetooth speaker sound weird? ›

The Bluetooth connection is experiencing wireless interference. Move the speaker away from appliances such as microwave ovens and other wireless devices. The Bluetooth device is having connectivity issues. Cycle the power on the Bluetooth and reconnect to the speaker.

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