Career Opportunities (2024)

","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_15","title":"Recycling Coordinator (FT) - $20.09/hr","content":"

JOB TITLE:RECYCLING COORDINATOR
\nDEPARTMENT:HEALTH & SANITATION
\nNON-EXEMPT:YES
\nFULL-TIME:YES
\nGRADE:F (RATE OF PAY: $20.09)

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JOB SUMMARY:The person employed in this capacity will perform his/her duties under the direction of the Director of Health & Sanitation. The coordinator will proactively work with customers to help them increase their waste diversion and implement resource management practices and programs. He/she will serve as the primary business contact for clients and are responsible for customer satisfaction.

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ESSENTIAL JOB FUNCTIONS:

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• To establish, maintain, monitor and improve on solid waste recycling and educational programs.
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• Communicate effectively, courteously, and clearly with the public and other city employees by telephone, in person, or in writing.
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• Prepare and maintain accurate records and reports.
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• Competently perform under stress when confronted with priority situations and distractions.
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• Concentrate on assigned tasks through many distractions.
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• Comprehend and perform applicable departmental orders.
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• Provide administrative and analytical support.
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• Attend training schools/seminars and other city-related events, which may require travel.
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• Interact directly, provide technical support, and maintain effective working relationships with business owners, management companies, maintenance companies and staff, customers, residents, community groups, and the general public.
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• Participate in public education and outreach activities including presentations, workshops and training.
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• Operate and maintain all office equipment.
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• Complete mathematical problems.
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• Sort and distribute correspondence.
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• Develop, coordinate, promote, and administer funding/grant programs to support specialized activities.
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• Coordinate special recycling activities, such as workshops, demonstrations, or seasonal cleanups.
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• Perform clerical functions such as generating work orders, answering phones, filing and performing routine messenger services.
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• He/she will perform other duties as assigned by supervisor.
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TOOLS/EQUIPMENT:

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• Telephone, computer, car or truck and all office equipment.
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REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

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• High School Diploma or GED.
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• Valid Driver’s License.
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• Minimum of one-year experience related to recycling or solid waste programs.
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EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS:

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• A general knowledge of regulations and terminology regarding waste, recycling, resource management and material management.
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• Skill in negotiating recycling contracts; skill in operating the listed tools and equipment.
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• Ability to communicate effectively, orally and in writing, with employees, consultants, other governmental agency representatives, City officials and the general public.
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• Ability to conduct necessary research and compile comprehensive reports.
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• Ability to prepare and administer a variety of recycling programs.
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PHYSICAL DEMANDS:

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• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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• While performing the duties of this job, the employee is occasionally required to bend, crouch, stand, walk, or move around in the work environment.
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• The employee must occasionally lift and/or move up to 25 pounds.
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WORK ENVIRONMENT:

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• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
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• While performing the duties of this job, the employee occasionally works in outside weather conditions.
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APPLY FOR THIS POSITION

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EOE/M/F/V/D

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","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_16","title":"Associate Accountant II (FT) - $20.09/hr","content":"

JOB TITLE:ASSOCIATE ACCOUNTANT II
\nDEPARTMENT:HEALTH & SANITATION
\nNON-EXEMPT:YES
\nFULL-TIME:YES
\nGRADE:F (RATE OF PAY: $20.09)

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JOB SUMMARY:The person employed in this capacity will perform his/her duties under the direction of the Director of the Health and Sanitation Department. The purpose of this position is to provide quality customer service, process accounts payable invoices, and accounts receivable payments in a timely manner while maintaining time sensitive and accurate records. The person holding this position is expected to be a team player while contributing to tasks and to the success of the office functions of the Health and Sanitation Department.

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ESSENTIAL JOB FUNCTIONS:

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• Collect, enter, process, and file invoices monthly for all commercial/industrial accounts.
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• Collect, enter, process, and file all customer payments.
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• Set up and maintain customer contacts in the financial software database.
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• Research and reconcile all account issues as needed.
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• Provide daily and/or monthly reports, both AP/AR, to the Finance Department as requested.
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• Provide quality customer service when communicating with the public, customers, and co-workers in a courteous and professional manner.
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• Communicate effectively and clearly by telephone, in person, or in writing when confirming receipt and/or processing of invoices, payment status, and information regarding account policies and procedures.
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• Submit and maintain all electronic payments and transfers relevant to customer accounts.
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• Maintain ACH transactions and spreadsheets.
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• Work collaboratively with customers to help solve account issues.
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• Assist in collection of delinquent dumpster accounts.
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• Comprehend and perform a variety of tasks, often changing quickly from one task to another without the loss of efficiency and composure.
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• Assume responsibility for organizing clerical flow.
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• Competently perform under stress when confronted with priority situations and distractions.
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• Attend training, schools, seminars and other city-related events that may require travel.
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• Secure areas by locking and unlocking doorways, gates, and file cabinets as required.
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• Operate and maintain all office equipment.
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• Complete mathematical problems.
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• Answer phones, prepare and monitor work order system.
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• Drive vehicle as required.
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• Assist with other office job duties as needed when co-workers are absent.
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• Perform other duties as assigned by the Director and/or Superintendent.
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TOOLS/EQUIPMENT:

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• Telephone
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• Computer
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• Billing Inserter
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• Car or Truck
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• All office equipment
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REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

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• High School Diploma or GED equivalent
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• Minimum of 2 years’ experience in general office practices such as accounting, billing, and bookkeeping.
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• Valid Driver’s License.
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QUALIFICATIONS AND SKILLS:

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• Knowledge and ability to perform and direct general office procedures and equipment.
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• Must have developed written and verbal communication abilities to problem solve effectively and courteously with the public in regard to accounts and complaints.
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• Proficient in performing accurate data entry, using the internet, Word, Excel, and ability to grasp new computer programs.
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• Must have the ability to organize with proper time management to ensure all data entry remains accurate.
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• Commitment to being a part of a team as well as ability to work independently.
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• Must be able to multitask.
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• Ability to maintain mandatory training courses.
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PHYSICAL DEMANDS:

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• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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• Ability to sit, lean, and twist to access supplies, records, and reports.
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• Ability to bend, crouch, stand, walk, or move around in a busy office environment.
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• While performing the duties of this job, the employee is occasionally required to lift files & reports from desk tops, file drawers and boxes of reports to be stored in appropriate locations, up to 25 pounds.
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WORK ENVIRONMENT:

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• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
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• The office is a very busy environment and requires excellent communication skills with the City of Jackson customers, both residential and commercial, along with co-workers inside our office and external departments.
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APPLY FOR THIS POSITION

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EOE/M/F/V/D

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","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_17","title":"Sports Sales & Services (Visit Jackson, TN)","content":"

JOB TITLE:Sports Sales & Services
\nDEPARTMENT:Visit Jackson, TN
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\nJOB PURPOSE:The primary responsibility of the Sports Sales and Services Manager for the Jackson TN Convention and Visitors Bureau will be to promote and generate tourism travel in Jackson/ Madison County by building awareness as a sports destination. As well as building and maintaining good working partnerships with all tourism outlets throughout Jackson/Madison County and surrounding regions. Familiarity with multiple sporting activities is essential to the successful applicant.

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REPORTS: The position reports directly to the CEO

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JOB DUTIES:

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• Distribute tourism information (i.e. Visitor Guides), to Welcome Centers, hotels, & all other tourism outlets when requested.
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• Develop and maintain working relationships with facilities, event producers, association executives, and planners having potential business in the Jackson/Madison County area.
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• Offer critical services for the planning process including lead distribution, coordination of site visits and local partner referrals.
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• Attending and exhibiting at regional and national industry tradeshows and marketplaces that offer face-to-face interactions with existing and potential clients.
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• Host client events and conduct sales calls in target cities.
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• Responsible for preparation of and follow-up of: tradeshows, administration, data entry, research, sports committee activities, and sales collateral.
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• Support marketing initiatives for tourism in Jackson-Madison County.
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• Establish and maintain good working relationships with tourism outlets in the Jackson-Madison County area as well as surrounding regions.
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• Support Social Media Marketing outreach, weekly newsletters, city & state event calendars.
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• Implement a communications strategy to keep Jackson/Madison Co. top-of-mind among the sports industry.
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• Manage supplies needed for office, trade shows, educational needs; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
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• Maintain professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies as directed by the CEO and contributes to team effort by accomplishing related results as needed.
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• Maintain knowledge of industry changes and trends through ongoing educational opportunities.
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• Provide office support.
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NO PHONE CALLS PLEASE. SUBMIT RESUME TO: lnunnery@jacksontn.gov

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Visit Jackson, TN Jackson - Madison County, Tennessee Convention and Visitors Bureau Seeks to positively impact the local economy by increasing travel related spending in the county, Provide quality services to the visitor and the local hospitality industry, and Assist in the development, preservation and expansion of the county, region and state tourism product.

","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_18","title":"Assistant City Recorder (FT) - $39.65/hr","content":"

JOB TITLE:ASSISTANT CITY RECORDER
\nDEPARTMENT:CITY RECORDER’S OFFICE
\nNON-EXEMPT:NO
\nFULL-TIME:YES
\nGRADE:L (RATE OF PAY: $39.65/HR)

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JOB SUMMARY:The person employed in this position will perform his/her duties under the direction of the City Recorder. The person will be responsible for developing and implementing financial plans and control systems for the City. Responsible for the overall financial management system of the municipality, including directing and coordinating budgeting, central accounting, treasury management and the assessing, billing and collection of city revenue. Responsible for the receipt, custody, and disbursem*nt of City funds, financial reporting to internal/external parties, and development/implementation of the City’s annual budget including the five-year capital plan. Responsible for financial transactions including: accounts receivable; accounts payable; billing; general accounting; payroll; budgeting process; investment policies; taxes and related reports and activities. Responsible for the City’s financial computing systems program. Assure City compliance with generally accepted accounting principles and practices. Facilitate audit and completes management requirements in the audit report.

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ESSENTIAL JOB FUNCTIONS:

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• Manage and supervise assigned operations to achieve goals within available resources; plan and organize workloads and staff assignments; train, motivate and evaluate assigned staff; review progress and direct changes as needed.
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• Provide leadership and direction in the development of short- and long-range plans; gather, interpret, and prepare data for studies, reports and recommendations; coordinate department activities with other departments and agencies as needed.
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• Assure that assigned areas of responsibility are performed within budget; perform cost control activities; monitor revenues and expenditures in assigned areas to assure sound fiscal control; prepare annual budget requests; assure effective and efficient use of budgeted funds, personnel, materials, facilities, and time.
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• Supervise the collection of taxes, fees, and other receipts in accordance with laws and regulations
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• Perform and/or supervise all financial transactions including: accounts receivable; accounts payable; billing and collections; customer service; general leger; and payroll
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• Maintain integrity of financial records for audits and historical reviews.
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• Prepare financial statements
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• Design and prepare reports and recommendations for internal control.
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• Assist City Recorder for the recording/transcribing and maintenance of official acts of the governing body.
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• Assist in preparation of resolutions and ordinances for consideration by the governing body.
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• Discuss and advise the City Recorder, Mayor, department heads, and the City Council on various financial matters
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• Keep abreast of developments in the financial field as related to municipal government.
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• Attend City Council meetings and present/discuss financial activities as required
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• Assist in the oversight and preparation of statements and reports on city financial affairs to Administrative Officials, The City Council and general public.
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• Perform all other duties as may be assigned.
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REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

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• Graduated from an accredited four-year college or university with a degree in accounting, finance, business or public administration, or a closely related field, and five (5) years of progressively responsible finance work.
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• M.S. degree and C.P.A or CMFO Certification. a plus
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• Valid Driver’s License
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EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS:

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• Ability to communicate effectively both orally and in writing;
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• Knowledge of city ordinances and state laws;
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• Familiar with laws, rules and regulations pertaining to the office of City Recorder and the City governing body;
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• Knowledge of the application of accounting principles to municipal finance.
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• Ability to establish and maintain effective working relationships with the public, subordinates and other employees
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• Required familiarity with computerized accounting systems
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• Required demonstrated analytical, numerical, interpersonal and supervisory skills
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• Required understanding of consolidation accounting
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• Must be able to develop and maintain cooperative and professional relationships with employees and all levels of management;
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• Ability to work independently and exercise good judgement;
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• Must be able to manage multiple projects and perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines with frequent interruptions and changes in priorities
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• Ability to appropriately handle confidential information;
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PHYSICAL DEMANDS:

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• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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• While performing the duties of this job, hearing, vision, talking, and fine dexterity, reaching, twisting, and sitting will be required constantly. Occasionally requires carrying, handling/grasping, lifting, pushing/pulling, kneeling, and balancing.
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• The employee must occasionally lift and/or move up to 25 pounds.
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WORK ENVIRONMENT:

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• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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• Constantly requires frequent change of tasks. Frequently requires performing multiple tasks simultaneously, tedious or exacting work, and working closely with others as part of a team. Occasionally requires time pressures and working an irregular schedule.
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APPLY FOR THIS POSITION

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EOE/M/F/V/D

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","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_19","title":"Ceramics Assistant (PT) - $15.00/hr","content":"

JOB TITLE:CERAMICS ASSISTANT
\nDEPARTMENT:RECREATION
\nNON-EXEMPT:YES
\nPART-TIME:YES (29 HOURS PER WEEK)
\nGRADE:$15.00 PER HOUR

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JOB SUMMARY:The person employed in this capacity will perform his/her duties under the direction of the Community Engagement Director. A Ceramics Assistant assists in the operation and maintenance of an instructional ceramic studio. They will provide instruction to students; operate a variety of specialized equipment related to ceramics including pouring tables, electric and electronic kilns, and hand and power tools; and perform minor repairs and adjustments as needed.

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ESSENTIAL JOB FUNCTIONS:

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• Must create a positive and energetic attitude. Be friendly, outgoing, and personable, and enjoy interacting with customers/students. Must have a keen attention to detail.
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• Ensure the studio is prepared for customers/students by maintaining inventory levels of products and supplies.
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• Lead students through each step of the class by:
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• Help students find items.
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• Assist with painting activities including keeping the student’s table supplied with ample paint/glaze and water, where needed.
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• Advise them on basic techniques critical for their success.
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• Explain about parties, groups, and calendar activities.
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• Show positive reinforcement and encouragement to students/customers.
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• Provide quality customer service, including interacting with students; answering questions, and effectively handling complaints to ensure students have a positive experience and complete a project they’re proud to display in their home.
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• Build relationships with students and drive repeat business.
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• Ensure proper cleanup after students complete their projects.
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• Keep the studio neat and clean.
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• Ceramics must be displayed attractively and the shelves kept neat.
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• Ceramics Assistant is encouraged to use their own creativity in studio displays and to keep shelves organized and well-stocked.
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• Must be able to multi-task.
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• Environment is similar to a restaurant environment, you may be running a wait list; turning tables with students; answering questions about pricing; glazes techniques, etc.
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• Assist with oversight of interns as needed. Answer any questions the intern(s) may have and assist with training as needed.
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• Must be able to handle Cash.
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• Process payments for services and goods.
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• Ensure all customers have a receipt.
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• Must be able to do basic math skills.
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• Receive and inventory supplies.
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• Performs other related duties as assigned.
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SUMMER SPECIFIC RESPONSIBILITIES:

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• During the summer the schedule will shift focus to the Summer Camp Program. There will be reduced responsibilities on the first list and a greater focus on the student classes during the months of May, June, and July.
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• Must create a positive and energetic attitude.
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• Be friendly, outgoing, and personable, and enjoys interacting with students.
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• Must have a keen attention to detail.
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• Teach classes to students 4-14 years of age for the summer camp program at Westwood Community Center and the T. R. White Center.
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• Create a diverse and unique curriculum for the students.
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• Create a supply list of all items necessary for the program within the budget given.
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• Ensure the studio is prepared for students by maintaining inventory levels of products and supplies.
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• Lead students through each step of the class by:
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• Teaching age-specific classes to engage and inspire student creativity.
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• Show positive reinforcement and encouragement to the students.
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• Provide quality customer service, by answering questions and assisting as needed to ensure students have a positive experience and complete a project, they’re proud to display in their home.
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• Build relationships with students.
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• Ensure proper cleanup after students complete their projects.
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• Keep the studio neat, well-organized, and clean.
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PHYSICAL DEMANDS:

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• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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• While performing the duties of this job, the employee is frequently required to sit, talk or hear. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hand and arms
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• The employee must frequently lift and/or move up to 50 pounds
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WORK ENVIRONMENT:

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• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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• The noise level in the work environment is usually quiet but can get louder when the classes are full with participants.
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APPLY FOR THIS POSITION

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EOE/M/F/V/D

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","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_20","title":"Heating and Air Technician (FT) - $22.50/hr","content":"

JOB TITLE:HEATING AND AIR TECHNICIAN
\nDEPARTMENT:MUNICIPAL MAINTENANCE
\nNON-EXEMPT:YES
\nFULL-TIME:YES
\nGRADE:G (RATE OF PAY: $22.50)

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JOB SUMMARY:The person employed in this capacity will perform his/her duties under the direction of the Director of Municipal Maintenance. Must be able to provide HVAC services with specific responsibility for identifying repairs and/or replacement needs; installing, repairing, maintaining and upgrading HVAC systems and equipment for all city buildings; assisting with other skilled trades; and ensuring that tools and materials are available at job site.

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ESSENTIAL JOB FUNCTIONS:

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• Must have certification in Heating and Air.
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• Provide assistance and direction to co-workers.
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• Must have basic knowledge of electrical, plumbing and building maintenance.
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• Must be willing to work nights, weekends and holidays as needed.
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• Work with Superintendent, assigned foreman and Office Manager for the purpose of completing projects and work orders efficiently.
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• Diagnose cause of problems and/or failures in heating/air conditioning systems for the purpose of identifying equipment and/or systems repair and/or replacement needs.
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• Inspect HVAC systems and their components (e.g. heating units, building exhaust fans, ventilation units, etc.) for the purpose of evaluating condition, identifying necessary repairs and recommending preventive maintenance.
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• Install heating and air conditioning equipment and systems for the purpose of upgrading the capabilities.
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• Maintain vehicle, tools and equipment for the purpose of ensuring safe operating condition.
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• Perform routine and preventive maintenance as needed for the purpose of ensuring the ongoing functioning of HVAC systems.
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• Repair heating and air conditioning systems and/or components (e.g. pumps, motors, air handlers, fan coils, piping, etc.) for a comfortable work environment.
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• Order equipment and supplies to maintain inventory of items required to complete the necessary installation and/or repairs.
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• Respond to emergency situations during or after hours for the purpose of resolving immediate safety concerns.
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• Transport a variety of tools, equipment and supplies for the purpose of ensuring the availability of materials required at job site.
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• Perform other duties as assigned by the Supervisor.
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TOOLS/EQUIPMENT:

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• Pickup truck and other motorized vehicles
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• Hand tools and power tools
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• Volt meters
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REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

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• High School Diploma or GED.
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• Valid Driver’s License.
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• License/certification in HVAC trade.
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• Sheet metal fabrication skills a plus.
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EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS:

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• Specific skill-based competencies required to satisfactorily perform the functions of the job include: operating equipment used in the installation, repair and maintenance on HVAC equipment; planning and managing projects; and handling hazardous materials.
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• Ability to perform the functions of the job include indoor air monitoring equipment; interpret resulting data; air conditioning and heating codes; hazards and safety precautions; and refrigerant handling and disposal.
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PHYSICAL DEMANDS:

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• Must be able to perform tasks such as lifting, carrying, pushing, and/or pulling; some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling.
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• Must frequently lift and/or move up to 50 pounds and occasionally lift
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• and/or move up to 100 pounds.
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WORK ENVIRONMENT:

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• Must be able to work outside in a variety of weather conditions.
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• Must be able to work in high-low level noise environment.
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APPLY FOR THIS POSITION

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EOE/M/F/V/D

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","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_21","title":"Safe Hope Center Navigator (FT) - $18.12/hr","content":"

JOB TITLE:SAFE HOPE CENTER NAVIGATOR
\nDEPARTMENT:JACKSON POLICE DEPARTMENT
\nNON-EXEMPT:YES
\nFULL-TIME:YES
\nGRADE:D (RATE OF PAY: $18.12)

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JOB SUMMARY:The person employed in this capacity will perform his/her duties under the direction of the Captain of the Safe Hope Center. The Navigator will review the full spectrum of services available to the victim and will assist in identifying services needed, as well as help guide victims’ access to these services, addressing both their continuing and long-term needs. This person will serve as a single point of contact for all partners working with the victim.

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ESSENTIAL JOB FUNCTIONS:

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• Review intake procedures and policies with clients and visitors.
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• Conduct screening interview with incoming clients, including needs assessment, service plan, and follow-up Client Satisfaction Survey.
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• Prepare monthly reports of clients and services as required.
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• Participate in short and long-term strategic planning.
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• Organize and maintain paper and electronic files.
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• Identify systems, services, barriers, and policy issues that need to be added or altered, based on client feedback.
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• Present information regarding the Safe Hope Center. Presentations may be made to law enforcement agencies, community groups, religious groups, and community agencies.
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• Create spreadsheets, compose correspondence and assist with Power Point presentations.
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• Keep and update a list of referrals for victims. The list would include support groups, counselors, financial assistance counselors and others who are involved in the support of domestic and sexual violence victims.
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• Make sure proper care is available for the children of victims.
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• Provide advocacy services to victims as needed.
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• Other duties as may be assigned by the supervisor.
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TOOLS/EQUIPMENT:

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• Computer
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• Copier
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• Calculator
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• Vehicle
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REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

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• Bachelors of Art degree from a four year college or accredited university in Social Work or a related field preferred or an equivalent combination of education and related experience may be sufficient.
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• Valid Driver’s License.
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EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS:

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• Ability to reason and solve problems.
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• Must be able to remain calm when dealing with a client that is in crisis.
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• Must be able to read and understand law enforcement reports, regulations of the local, state and federal government, and be able to understand legal interpretations.
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• Must be able to speak effectively.
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• Spanish speaking a plus, but not required.
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• Must have good writing and proofreading skills.
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• Competency with multi-media equipment and applications, computer software and data systems.
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PHYSICAL DEMANDS:

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• While performing the duties of this job, the employee is occasionally required to sit for long periods of time, stand, walk, talk, and listen. May occasionally be required to bend and lift up to 20 lbs. May be required to travel locally, regionally, or within the state.
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WORK ENVIRONMENT:

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• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
• The Safe Hope Center is comprised of open cubicles, private and semi-private offices, and shared work spaces. Shared spaces are assigned based on activity and amount of time required to complete the task.
\n
• The noise level in the work environment usually varies from moderately quiet to noisy.
\n

\n

APPLY FOR THIS POSITION

\n

EOE/M/F/V/D

\n

","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_22","title":"Exec. Secretary Jackson Police (FT) - $20.59/hr","content":"

JOB TITLE:EXECUTIVE SECRETARY
\nDEPARTMENT:JACKSON POLICE DEPARTMENT
\nNON-EXEMPT:YES
\nFULL-TIME:YES
\nGRADE:F (RATE OF PAY: $20.59)

\n

JOB SUMMARY:EXECUTIVE SECRETARY FOR OPERATIONAL SUPPORT CAPTAIN

\n

This is a position involving secretarial assignments and the performance of other delegated administrative duties. The position involves responsibility for performing various duties, which require knowledge of office procedures and understanding of the duties of the Police Fleet Captain and other designated supervisors. Work may also involve complex secretarial duties requiring the exercise of independent judgement and execution of assignments under minimal supervision.

\n

RELATIONSHIPS:

\n

Reports directly to the Operational Support Captain of Police. Communicates with other employees of the department, other departments within the City government, federal and state government agencies, and the general public.

\n

ESSENTIAL JOB FUNCTIONS:

\n

\n
• Ability to type and utilize word processing programs.
\n
• Ability to conduct oral communications.
\n
• Ability to comprehend situations, analyze circ*mstances, and make appropriate decisions.
\n
• Ability to draft reports.
\n
• Ability to write clearly and concisely.
\n

\n

EXAMPLES OF RESPONSIBILITES AND DUTIES

\n

\n
• Type a variety of reports, letters, memoranda and other materials involving sensitive or confidential information.
\n
• Maintain historical and operational files.
\n
• Accesses and collates computer data.
\n
• Data entry and organization of case files, submitting appropriate information to City Hall Risk Management for on-the-job injuries and fleet accidents.
\n
• Enters and retrieves offense reports, incident reports, case files, wrecker bills, estimates, invoices and photographs from the Records Management System.
\n
• Correspond with vendors to get quotes and bids.
\n
• Work with others in acquiring purchase orders and assist in purchasing equipment.
\n
• Performs other related work as required.
\n
• This list is not exclusive of all duties that may be required.
\n

\n

REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

\n

\n
• High school diploma with four (4) years experience in secretarial or business training, or any equivalent combination of training and experience.
\n

\n

EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS:

\n

\n
• Knowledge of modern office practices, procedures, systems and equipment to include basic computer operations.
\n
• Knowledge of secretarial practices and procedures.
\n
• Ability to maintain administrative, fiscal, and general records and prepare reports.
\n
• Ability to compose correspondence on routine matters and to perform moderately complex office management details without supervision.
\n
• Ability to establish and maintain effective working relationships with others.
\n
• Skill in typing/keyboarding.
\n
• Ability to make responsible decisions, in accordance with standard office policies and procedures.
\n

\n

CAREER DEVELOPMENT:

\n

\n
• The incumbent may attend various local and state seminars, pertaining to personnel and secretarial administration.
\n

\n

APPLY FOR THIS POSITION

\n

EOE/M/F/V/D

\n

","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_23","title":"Jackson Police Staff Accountant (FT) - $23.94/hr","content":"

JOB TITLE:STAFF ACCOUNTANT
\nDEPARTMENT:Police
\nNON-EXEMPT:YES
\nFULL-TIME:YES
\nGRADE:H (RATE OF PAY: $23.94)

\n

JOB SUMMARY:The person employed in this capacity will perform his/her duties under the direction of the Captain of Administration Finance Division. This person will be responsible for following City of Jackson accounting procedures to maintain a healthy financial profile ensuring compliance with state, federal, and local principles.

\n

ESSENTIAL JOB FUNCTIONS:

\n

\n
• Analyze various accounting records.
\n
• Audit records and financial statements for accuracy.
\n
• Assist Police division commanders with budget preparations and account reviews.
\n
• Reconcile credit card statements with various interdepartmental accounts.
\n
• Identify discrepancies in Tyler Munis accounts, tracking them to the source and working with the City Accounting Dept. for corrections.
\n
• Prepare financial forms, documents, and reports.
\n
• Enter, analyze, and maintain account related information into spreadsheets.
\n
• Assist Police Divisions with online purchases and maintaining purchase supporting documentation.
\n
• Prepare documentation for external and internal audit reports.
\n
• Organize and update financial records.
\n
• Review Accounting and Extra Duty Solutions computerized dashboards for accuracy.
\n
• Collaborate with City Financial Supervisor and other team members to execute various accounting tasks.
\n
• Provide customer service to the public, City Department personnel, and other outside entities in an ethical manner.
\n
• Review all invoices for accuracy and payment matching purchase order documentation as needed.
\n
• Prepare and file purchase orders originating from within the Police Dept.
\n
• Maintain current Vendor contact information such as change of address, phone, email, and EIN #.
\n
• Review Extra Duty assignment files, contracts, and proof of insurance for accuracy and compliance to Jackson City and Police Dept. polices.
\n
• Assist Police Dept. personnel with support documentation for accreditation compliance.
\n
• Collect, document, and review for accuracy deposits from outside community members to include the proper routing of funds to the City Revenue Department.
\n
• Perform duties as Police Department Recorder during critical incidents and natural disasters.
\n
• Collaborate with Financial Supervisor and other team members to execute various accounting tasks successfully.
\n
• Compile and submit appropriate documentation to Purchasing for emergency purchase expenses.
\n
• Perform other financial duties as assigned by the Chief of Police and/or Police Executive Staff.
\n

\n

TOOLS/EQUIPMENT:

\n

\n
• Phone
\n
• Calculator
\n
• Computer
\n
• Scanner
\n
• Letter stuffer
\n
• Postage machine
\n

\n

REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

\n

\n
• Graduated from an accredited four-year college or university with a degree in accounting.
\n
• One year of progressively responsible Accounting Experience.
\n
• Any equivalent combination of education and experience.
\n
• Valid Driver’s License.
\n

\n

EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS:

\n

\n
• Comfort multitasking and handling multiple monthly and yearly tasks.
\n
• Experience or ability to learn to use common office equipment.
\n
• Proficient in performing data entry, stressing accuracy and speed.
\n
• Working knowledge of Microsoft Office, especially Microsoft Word and Excel.
\n
• Highly organized and capable of creating organizational systems which others can easily utilize.
\n
• Efficient in mathematical equations.
\n
• Attention to detail.
\n
• Strong organizational skills.
\n
• Confidentiality and integrity.
\n
• Working knowledge of payroll and accounts payable functions.
\n
• Considerable knowledge of budgetary, accounting and reporting systems, GAAFR, GAAP and GASB.
\n
• Knowledge in Journal entry (debit/credits) and posting to General Ledger.
\n
• Ability to prepare and analyze complex financial reports.
\n
• Accurately account for city funds.
\n
• Ability to establish and maintain effective working relationships with employees, city officials, department heads and the public.
\n
• Ability to communicate effectively, both orally and in writing.
\n

\n

PHYSICAL DEMANDS:

\n

\n
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
• While performing the duties of this job, the employee is frequently required to sit, talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and each with hand and arms.
\n
• The employee must occasionally lift and/or move up to 25 pounds.
\n
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
\n

\n

WORK ENVIRONMENT:

\n

\n
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
• The noise level in the work environment is usually quiet.
\n
• Job duties during End of Fiscal year and eternal audit can be stressful and fast paced.
\n

\n

APPLY FOR THIS POSITION

\n

EOE/M/F/V/D

\n

","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_24","title":"Jackson Police Department NIBIN Lab Tech (FT) - $22.50/hr","content":"

JOB TITLE:NIBIN LAB TECHNICIAN
\nCLASSIFICATION: 10030
\nDEPARTMENT:Police
\nFULL-TIME:YES
\nGRADE:G (RATE OF PAY: $22.50)

\n

ASSIGNMENT:The NIBIN Lab Technician is responsible for the timely entry of firearm casing evidence into the NIBIN system, beginning the education processes of Forensic Firearms Examiner. They will also be responsible for strict accountability of firearm related items in their custody while performing examinations.

\n

RELATIONSHIPS:The NIBIN Lab Technician will report directly to the NIBIN Supervisor. He / She will maintain frequent contact with the Department and the general public as well as members of other law enforcement agencies, including State and Federal Laboratories and Agencies.

\n

REQUIREMENTS:General Education Diploma as well as an Undergraduate Degree in a Forensic Science related field is preferred. Must be able to pass an extensive background investigation. No record of financial distress. Ability to successfully pass the Forensic Firearms Examiner training program of the Tennessee Bureau of Investigation within 36 months of hire.

\n

Ability to lift/move up to 50lbs. Manual dexterity to handle a variety of office equipment; ability to maintain equilibrium when bending, stooping, crouching, climbing, reaching, etc. Ability to effectively communicate information verbally and in writing. Ability to drive a motor vehicle, possess a valid Driver’s License and must obtain City of Jackson License upon hire.

\n

WORK CONDITIONS: In this position the Tech may be exposed to the following, however proper personal protective equipment and training is provided:

\n

\n
• Biohazards such as blood, sem*n, saliva, urine and other bodily fluids as well as blood borne pathogens (HIV, hepatitis, and MRSA)
\n
• Sharps such as needled syringes, knives, bayonets and other cutting tools or instruments
\n
• Drug and narcotic hazards such as aspergillus and fentanyl
\n
• Firearm related dangers
\n

\n

RESPONSIBILITIES:

\n

\n
• Must properly handle and repackage of all firearm related evidence in custody.
\n
• Must maintain accurate chain of custody of all property.
\n
• Documentation and entry into computer system of all firearms related cases.
\n
• Test-fire firearms stored at the Jackson Police Department.
\n
• Entry of firearm casing evidence into the NIBIN system.
\n
• Photograph evidence that can be returned to the rightful owner in order to reduce evidence held in storage.
\n
• Must be able to present training during In-Service and for newly hired Officers on firearms related topics relating to NIBIN duties and responsibilities.
\n
• Complete and submit ATF traces on firearms.
\n
• Position requires regular and prompt attendance.
\n
• Ability to exercise good judgment at all times.
\n
• Professional creditability and integrity.
\n
• Must be a team player as well as have the ability to work independently.
\n
• Testify in various criminal courts.
\n
• Subject to call out at any time.
\n
• These duties are not all inclusive and other duties may be assigned as necessary.
\n
• Regular work days will be Monday thru Friday, 8:00 a.m. to 5:00 p.m., but shift flexibility is required.
\n

\n

TRAINING The employee assigned to this position should receive the following training:

\n

\n
• Property and Evidence Management
\n
• Photography of Evidence
\n
• Evidence Collection and Preservation
\n
• Packaging and Handling Evidence
\n
• Bloodborne Pathogens Training
\n
• Techniques of Testifying
\n

\n

APPLY FOR THIS POSITION

\n

EOE/M/F/V/D

\n

","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_25","title":"Maintenance Worker I (FT) - $16.02/hr","content":"

JOB TITLE:MAINTENANCE WORKER I
\nDEPARTMENT:STREET
\nNON-EXEMPT:YES
\nFULL-TIME:YES
\nGRADE:D (RATE OF PAY: $16.02)

\n

JOB SUMMARY:The person employed in this capacity will perform his/her duties under the supervision of the Director or Street Maintenance Supervisor. This person is required to perform heavy and light manual work using a variety of routine and common hand tools and hand equipment. This person will also operate light or heavy automotive equipment, tractors and other light machinery and hand tools safely and efficiently. This person is required to work safely and efficiently as well as perform other duties as directed by supervisor.

\n

ESSENTIAL JOB FUNCTIONS:

\n

\n
• Understand and follow oral and written instructions.
\n
• Must have a working knowledge of current traffic laws, ordinances, and rules involved in equipment operation.
\n
• Follow safe work practices and observe safety rules and precautions.
\n
• Assist the public and warn them of hazards.
\n
• Set safety cones and/or temporary signs around work site, and direct vehicular traffic around and through work sites.
\n
• Inspect and/or repair streets, sidewalks, curbs, gutters, and drainages at frequent intervals to insure that all aspects of the systems are functioning properly.
\n
• Clean storm drainages, street inlets and outlets.
\n
• Perform physical labor tasks, in addition to equipment operation.
\n
• Use a variety of hand tools including picks, shovels, post-hole diggers, pneumatic and hydraulic hand tools, chain saws, weedeaters, and push mowers. Load, unload and transport dirt, debris, and construction materials, and use shovels, brooms and wheelbarrow.
\n
• Inspect and check vehicle before use in order to ensure safe operating conditions, and maintain equipment in proper operating condition by performing simple preventive maintenance tasks.
\n
• Clean and maintain vehicles, equipment and tools used on the job and dispose of litter, broken glass, debris and brush.
\n
• Operate department vehicles to haul trash and to transport persons to workstations.
\n
• Operate light tractors with pull behind mowers or bushhogs.
\n
• Operate power driven machinery such as jackhammers, tamper or similar equipment.
\n
• Must be able to load and unload materials and equipment onto and from vehicles.
\n
• May perform clerical functions such as answering phones, filing and performing routine messenger services.
\n
• Demonstrate continuous efforts to improve operations, streamline processes and work cooperatively and jointly to provide quality customer service.
\n
• Perform related work as assigned or required by supervisor.
\n

\n

REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

\n

\n
• High school diploma or GED equivalency.
\n
• Three years experience in manual labor or maintenance trades preferred.
\n
• Valid Driver’s License.
\n

\n

QUALIFICATIONS:

\n

\n
• Must have the ability to exercise safety precautions and conform to safety rules.
\n
• Must have the ability to communicate orally with co-workers using a two-way radio or face-to-face.
\n
• Must have working knowledge of the hazards and safety precautions common to light equipment operations.
\n
• Must have working knowledge of equipment operating principles.
\n
• Must have working knowledge of the methods, materials and tools used in street maintenance.
\n
• Must have working knowledge of current traffic laws, ordinances, and rules involved in equipment operation.
\n
• Must have a working knowledge of established maintenance routes of the City of Jackson.
\n
• Must have the ability to work cooperatively with other city employees and with the public.
\n
• Must be a team player.
\n

\n

PHYSICAL DEMANDS:

\n

\n
• Must be able to work outside in a variety of weather conditions.
\n
• Must be able to lift, climb, stoop, crawl, kneel, reach with arms and legs and have good use of wrists, hands and fingers.
\n
• The employee must frequently lift and /or move up to 50 pounds and occasionally lift and /or move up to 100 pounds.
\n
• Must have good close, distance and depth perception vision.
\n
• Must wear ear protection and be able to function under high-level noise.
\n

\n

WORK ENVIRONMENT:

\n

\n
• Must be willing to perform job duties in an all-weather environment.
\n
• Must be willing to perform job duties around heavy machinery, heavy trucks, and around moving traffic.
\n
• Must be willing to perform job duties in a noise environment of from low to high.
\n

\n

APPLY FOR THIS POSITION

\n

EOE/M/F/V/D

\n

","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_26","title":"Building & Housing Code Inspector (FT) - $20.09/hr","content":"

JOB TITLE:BUILDING & HOUSING CODE INSPECTOR
\nDEPARTMENT:BUILDING/HOUSING CODES
\nNON-EXEMPT:YES
\nFULL-TIME:YES
\nGRADE:F (RATE OF PAY: $20.09)

\n

JOB SUMMARY:The person employed in this capacity will perform his/her duties under the direction of the Director of Building and Housing Codes Department. The purpose of this position is to inspect existing buildings and houses under the 2018 International Property Maintenance Code for violations in order to better determine and to provide a safe, sanitary and stable occupancy.

\n

ESSENTIAL JOB FUNCTIONS:

\n

\n
• Enforce property maintenance codes of the City of Jackson.
\n
• Inspect properties based on either tenant complaint or personal observations.
\n
• Record all code violations of the property.
\n
• Determine the legal ownership of properties from the Property Assessors Office.
\n
• Apply violations to a “Code Form Letter” which is mailed to the owners.
\n
• Prepare all necessary court documents such as letters, pictures, etc.
\n
• Represent the City of Jackson as plaintiff in City Court against property owners.
\n
• Observe those buildings and homes where structural dilapidation has occurred and notify property owners.
\n
• Prepare liens against the properties in violation.
\n
• File liens with the County Register of Deeds.
\n
• Meet with neighborhood organizations after regular work hours.
\n
• Other duties as may be assigned by the supervisor.
\n

\n

TOOLS/EQUIPMENT:

\n

\n
• Vehicle
\n
• Mobile radio, handheld radio, and mobile phone
\n
• Computer, camera, calculator, copier and fax machine
\n

\n

REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

\n

\n
• High School Diploma or G.E.D.
\n
• Four years of experience in the construction field or college degree in construction, residential and commercial related field.
\n
• Must obtain ICC Residential & Commercial certifications within (12) months of employment.
\n
• Valid Driver’s License.
\n

\n

EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS:

\n

\n
• Good oral and written communication skills.
\n
• Must be able to accurately comprehend code requirements for each individual case.
\n
• Must be able to do presentation before the general public and in a courtroom.
\n

\n

PHYSICAL DEMANDS:

\n

\n
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
• Some work is performed in an office setting. Most of the work will be outdoors inspecting various properties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Hand-eye coordination is necessary to operate computers and various other pieces of equipment, both in the field and in the office area.
\n
• While performing the duties of this job, the employee is occasionally required to stand; walk from 1 to 5 miles daily, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. Talk and hear, occasionally lift and/or move up to 50 pounds.
\n

\n

WORK ENVIRONMENT:

\n

\n
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
• While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee occasionally works in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration.
\n
• The noise level in the work environment is usually moderate.
\n

\n

APPLY FOR THIS POSITION

\n

EOE/M/F/V/D

","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_27","title":"Equipment Operator II (FT) - $20.09/hr","content":"

JOB TITLE:EQUIPMENT OPERATOR II
\nDEPARTMENT:HEALTH AND SANITATION
\nNON-EXEMPT:YES
\nFULL-TIME:YES
\nGRADE:F (RATE OF PAY: $20.09)

\n

JOB SUMMARY:The person employed in this capacity will perform his/her duties under the supervision of the Superintendent of the Health & Sanitation Department. This person is required to perform heavy and light manual work using a variety of routine and common hand tools and hand equipment. This person will operate equipment such as claw trucks, roll-off trucks and various dump trucks and other machinery and hand tools safely and efficiently. Work is evaluated based on the care exercised in the safe operation of equipment and tools, the efficiency of completing assigned tasks, and the effectiveness of the employee’s work ethics.

\n

ESSENTIAL JOB FUNCTIONS:

\n

\n
• Understand and follow oral and written instructions.
\n
• Must have a working knowledge of current traffic laws, ordinances, and rules involved in equipment operation.
\n
• Follow safe work practices and observe safety rules and precautions.
\n
• Perform physical labor tasks in addition to equipment operation.
\n
• Use a variety of hand tools and equipment including claw trucks, dump trucks, rakes, and pitchforks to load, transport and unload debris.
\n
• May operate motor vehicles less than 33,000 LBS. GVW to haul trash and to transport persons to the workstation.
\n
• Inspect and check equipment before use in order to ensure safe operating conditions, and maintain equipment in proper operating condition by performing simple preventive maintenance tasks.
\n
• Load and unload materials onto and from vehicles.
\n
• Clean and maintain vehicles, equipment and tools used on the job and dispose of litter, broken glass, debris and brush.
\n
• Occasionally operate equipment at a higher level.
\n
• May perform clerical functions such as generating field work orders, answering phones, filing and performing routine messenger services.
\n
• Demonstrate continuous efforts to improve operations, streamline processes and work cooperatively and jointly to provide quality customer service.
\n
• Perform related work as assigned or required by supervisor.
\n

\n

REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

\n

\n
• High school diploma or GED equivalency.
\n
• Experience in manual labor and equipment operation preferred.
\n
• Valid Class B Commercial Driver’s License with air brakes required.
\n

\n

QUALIFICATIONS:

\n

\n
• Must have the ability to exercise safety precautions and conform to safety rules.
\n
• Must have the ability to communicate orally with co-workers using a two-way radio or face-to-face.
\n
• Must have working knowledge of the hazards and safety precautions common to light equipment operations.
\n
• Must have working knowledge of equipment operating principles.
\n
• Must have working knowledge of current traffic laws, ordinances, and rules involved in equipment operation.
\n
• Working knowledge of established maintenance routes of the City of Jackson.
\n
• Must have the ability to work cooperatively with other city employees and with the public.
\n
• Must be a team player.
\n

\n

PHYSICAL DEMANDS:

\n

\n
• Must be able to work outside in a variety of weather conditions.
\n
• Must be able to lift, climb, stoop, crawl, kneel, reach with arms and legs and have good use of wrists, hands and fingers.
\n
• The employee must frequently lift and /or move up to 50 pounds and occasionally lift and /or move up to 100 pounds.
\n
• Must have good close, distance and depth perception vision.
\n
• Must wear ear protection and be able to function under high-level noise.
\n

\n

WORK ENVIRONMENT:

\n

\n
• Must be willing to perform job duties around heavy machinery, heavy trucks, and around moving traffic.
\n
• Must be willing to perform job duties in a noise environment of from low to high.
\n

\n

APPLY FOR THIS POSITION

\n

EOE/M/F/V/D

\n

","active":false,"disabled":false},{"paneId":"ctl00_ContentPlaceHolder1_ctl13_divTabs_28","title":"Administrative Assistant 311 Call Center (FT) - $20.09/hr","content":"

JOB TITLE:ADMINISTRATIVE ASSISTANT – 311 CALL CENTER
\nDEPARTMENT:PUBLIC WORKS
\nNON-EXEMPT:YES
\nFULL-TIME:YES
\nGRADE:F (RATE OF PAY: $20.09)

\n

JOB SUMMARY:The person employed in this capacity will perform his/her duties under the direction of the Public Works Director along with the 311 Supervisor. The City of Jackson is seeking a dedicated and customer-oriented individual to join our team as

\n

3-1-1 Call Center Operator. In this vital role, you will serve as the first point of contact for residents reaching out to the city with various inquiries, service requests, and non-emergency issues. Your commitment to providing empathetic, accurate, and efficient service will directly contribute to enhancing community engagement and satisfaction with city services.

\n

ESSENTIAL JOB FUNCTIONS:

\n

\n
• Communicate effectively, courteously, and clearly with the public and other city employees by telephone, email, in person, or in writing.
\n
• Handle Large volumes of inbound and outbound calls in a timely manner.
\n
• Process emails, voicemails, etc. as assigned.
\n
• Must be able to follow communication scripts, or go off script as needed to resolve customer issues.
\n
• Must be able to take incoming calls, emails, or other correspondence and direct them through the City’s work management system to the appropriate department.
\n
• Process and distribute incoming mail.
\n
• Must follow-up with various departments to assure work orders are completed efficiently.
\n
• Competently perform under stress when confronted with priority situations and complaints.
\n
• Concentrate on assigned tasks through many distractions.
\n
• Comprehend and perform applicable departmental orders.
\n
• Answer phones and enter work orders.
\n
• Create, file, and distribute correspondence and reports for Administration and/or the 311 Supervisor.
\n
• Operate all office equipment used to perform duties of the position, including minor maintenance such as unjamming, adding paper, changing ribbons, cartridges etc.
\n
• Accurately read, comprehend, and record information in a timely manner from reports, correspondence, computer screens, and printouts.
\n
• Perform a variety of tasks, often changing quickly from one task to another without the loss of efficiency and composure.
\n
• Create reports from data for the City website and Administration overview.
\n
• Perform other related work as assigned or required by supervisor.
\n

\n

TOOLS/EQUIPMENT:

\n

\n
• Telephone
\n
• Computer
\n
• Car or Truck
\n
• All office equipment
\n

\n

REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE:

\n

\n
• High School Diploma or GED
\n
• Valid Driver’s License.
\n
• Minimum 2 years Customer Service Experience is Desired
\n

\n

QUALIFICATIONS:

\n

\n
• Knowledge and ability to follow and perform general office procedures and equipment.
\n
• Must have the ability to deal efficiently and courteously with the public concerning questions, complaints, and have problem solving abilities.
\n
• Proficient in performing data entry, using the internet, Word, Excel, and ability to grasp new computer programs.
\n
• Commitment to being a part of a team as well as ability to work independently.
\n
• Must possess strong organizational skills and have the ability to multitask.
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• Must be able to participate in ongoing training programs to enhance knowledge of City Services, call center technology, and customer service best practices.
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• Availability to work in shifts, including evenings, weekends, and holidays, if needed.
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PHYSICAL DEMANDS:

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• Ability to sit, lean, and twist to access supplies, records, and reports.
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• Ability to bend, crouch, stand, walk, or move around in a busy office environment.
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• While performing the duties of this job, the employee is occasionally required to lift files & reports from desktops, file drawers and boxes of reports to be stored in appropriate locations, up to 25 pounds.
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WORK ENVIRONMENT:

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• This role is primarily office-based, requiring prolonged periods of sitting and extensive use of computer and telephone systems. This position may involve dealing with distressed or frustrated callers, requiring patience, understanding and resilience.
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• The office is a very busy environment and requires excellent communication skills with the City of Jackson customers along with co-workers inside our office and external departments.
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APPLY FOR THIS POSITION

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EOE/M/F/V/D

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