All 4 - Help - FAQs (2024)

About All 4

  • What content can I find on All 4?
  • What shows are available to watch on demand?
  • Why can't I find all US shows in All 4?
  • What are the All 4 rules and guidelines?
  • Do All 4 programmes include advertising?
  • Can I skip the adverts on Freesat?
  • Can I watch All 4 in another country?
  • Channel 4 and UKCCIS
  • Who regulates All 4?
  • Accessibility options
  • Contact the 4 support team

Getting Started

  • How do I find a programme to watch?
  • How can I find the programme I was watching earlier?

All 4 Parental Controls

  • How is content restricted to ensure children and young people are unable to access unsuitable content?
  • I've forgotten my parental control PIN. How can I reset this?

Technical Queries

  • I live in the UK but when I try to use All 4 it tells me that I am outside that area. Why is this and what can I do about it?
  • Can I use All 4 when I'm not connected to the internet?
  • Will my Network Provider charge me for using All 4?

About All 4

What content can I find on All 4?

Channel 4’s online sites, live TV channels and 4oD service have evolved. The result is All 4, a slick new interface that offers the very best of 4 in one place.

All 4 features three sections to its homepage that will showcase the best of our content and help you navigate quickly to where you want to go.

On Demand: All the latest catch up. Free box sets of our most popular series. Plus a huge library of recent, classic and online only shows – including Shorts. Available on your All 4 app on Win8 as well as All4.com

Now: Live streaming of our TV channels. Plus premieres of new shows and returning series – available even before they’re shown on TV! Available on All4.com and iOS devices.

On Soon: Breaking news about new and returning shows. Plus trailers, clips and exclusive extras from upcoming programmes and films. Available on All4.com and iOS devices.

What shows are available to watch on demand?
All 4 offers a wide selection of programmes recently broadcast on Channel 4, E4 and More4, all freely available to watch on demand. We also offer a free and extensive library of both classic shows and more recent programmes, including complete box sets of some of our most popular series.
Why can't I find all US shows in All 4?
Channel 4 must acquire specific rights for some programmes, such as US shows, in order to show these on a particular All 4 service. Therefore it can't be guaranteed that all programmes will appear on all our devices.
What are the All 4 rules and guidelines?
To read the full version of our Terms of Use and Privacy & Cookies Policy, please visit the Help and Info section.
Do All 4 programmes include advertising?
Programmes on All 4 are streamed with advertising before, and sometimes during, the show.
Can I skip the adverts on Freesat?
No, you can’t skip adverts. 4’s content is free to watch because we are an advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders, it goes back into making more programmes.
Can I watch All 4 in another country?
Rights agreements mean that our All 4 service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad, except to watch previously downloaded shows (applicable to iOS and Android devices only). Unfortunately, the All 4 app is not available to download to your Win 8/Windows Phone in the Republic of Ireland, however, you can access some programming via computer, subject to rights.
Channel 4 and UKCCIS
Channel 4 is a member of the UK Council for Child Internet Safety. For more information visit http://www.education.gov.uk/ukccis/
Who regulates All 4?
As of January 2016 All 4 is regulated directly by Ofcom. It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. Formerly ATVOD (The Authority for Television on Demand) was the independent co-regulator of ODPS with Ofcom. Channel 4 complies with Ofcom’s rules for ODPS. For Ofcom’s contact details and for further information please visit the On Demand section of the Ofcom website [link: http://consumers.ofcom.org.uk/tv-radio/on-demand-landing]
Accessibility options
Channel 4 is committed to making Al 4 as accessible as possible, and will look to introduce accessibility functions across our 4oD on Samsung service as soon as possible.
Contact the 4 support team
Your comments are important to us. If you wish to provide feedback or have questions about our content or services, please contact us at www.channel4.com/contact or visit www.channel4.com/help.

Getting Started

How do I find a programme to watch?
You can search for content by accessing the different menu options from the home page: We Recommend presents viewing suggestions from our editors. Catch Up enables you to search for content by broadcast date.Categories enables you to search for content by genre.Browse free Box Sets of some of our favourite shows. A-Z allows you to search for programmes alphabetically using the first letter of the show’s title.Search enables you to find programmes by typing in the name of the show. A minimum of two characters is required to start searching.When you have found the show you are looking for you will be taken to an Overview page, which gives you specific details about the programme, including broadcast date, channel and synopses for all available episodes.
How can I find the programme I was watching earlier?
If the programme you were watching is no longer there, this could be because its All 4 rights have expired. If you were watching the video prior to leaving the application, you may get an alert message to indicate that the content is no longer available.

All 4 Parental Controls

How is content restricted to ensure children and young people are unable to access unsuitable content?
The All 4 on Windows 8 app provides access to content reflecting the broad range of programmes from 4, some of which may be unsuitable for younger viewers. Such content will have guidance notes displayed, which provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18. You have two choices on how to protect children and young people from accessing such content. Instant Access: Each time you select a programme with a guidance warning you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content selected. Setting a PIN: A PIN can be set up in the Settings section of the main Freesat navigation. Go to Settings > General Settings > Parental Control. Freesat use the term Guidance Policy for protecting content. When watching Channel 4 content this will protect programmes with a 16 or above rating. If a PIN is set and you try to view a programme with a guidance warning you will be asked to confirm you are over 16 or 18 years of age and will be required to enter your PIN. The PIN can be disabled at any time on the box. You will need to re-enter the PIN you have set up previously.
I've forgotten my parental control PIN. How can I reset this?
Please go to the Settings > General Settings > Parental Control section on the box to re-set your PIN.

Technical Queries

I live in the UK but when I try to use All 4 it tells me that I am outside that area. Why is this and what can I do about it?
All 4 uses geo-blocking software to detect where your device is located when it connects to the internet. Occasionally you may be accessing from the UK but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Network Provider sets up and manages your account. We suggest you contact your Network Provider and explain the problem, which they should be able to resolve.
Can I use All 4 when I'm not connected to the internet?
You can only watch All 4 when you are connected to the internet, as it is a streaming service. However, on some devices you can download programmes to watch either offline or abroad.
Will my Network Provider charge me for using All 4?
Some Network Providers may charge you for the amount of data you use or impose limits which could impact the volume of All 4 content you can view on your device. You should check with your Network Provider if you are unsure about their charges or download limits.
All 4 - Help - FAQs (2024)
Top Articles
Latest Posts
Article information

Author: Eusebia Nader

Last Updated:

Views: 6465

Rating: 5 / 5 (80 voted)

Reviews: 87% of readers found this page helpful

Author information

Name: Eusebia Nader

Birthday: 1994-11-11

Address: Apt. 721 977 Ebert Meadows, Jereville, GA 73618-6603

Phone: +2316203969400

Job: International Farming Consultant

Hobby: Reading, Photography, Shooting, Singing, Magic, Kayaking, Mushroom hunting

Introduction: My name is Eusebia Nader, I am a encouraging, brainy, lively, nice, famous, healthy, clever person who loves writing and wants to share my knowledge and understanding with you.